012 hrs
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Charge your hearing aids
Fully charge both devices before your first fitting.
Follow guide →● OFFICIAL PRODUCT SUPPORT
Better hearing support
starts here.
Simple, step-by-step guidance to help you set up, wear and get the most from your hearing aids.
I NEED SUPPORT FORAUSTONE F20D1
View product support →⌁ Scanned a QR code? We’ve found your product automatically.
YOUR DEVICEAUSTONE F20D1Connected to support
How can we help?
↗Set up my deviceStart in 5 easy steps◌Improve the fitDomes & wearing guide⌁Fix a problemInteractive troubleshooting♡Care & cleaningKeep it working wellYOUR FIRST DAY
Let’s get you hearing comfortably.
Take it one step at a time. Most people need a little time to adjust—and that’s completely normal.
023 min
◉
Choose the right ear dome
A secure, comfortable seal gives you clearer sound.
Follow guide →032 min
⌁
Insert them correctly
Follow the shape of your ear for a natural fit.
Follow guide →042 min
◒
Adjust your volume
Begin low, then raise the volume until speech feels clear and comfortable.
Follow guide →051 week
≈
Understand adaptation
New sounds can feel unfamiliar. Build up your wearing time gradually.
Follow guide →A BETTER FIT, A BETTER SOUND
Small adjustments
make a big difference.
Whistling, loose fit or discomfort? The right ear dome and wearing position can usually solve it in minutes.
Find your perfect fit →◖
Comfort check
Your hearing aid should feel secure—not tight.
2 MINUTE GUIDEQUICK DIAGNOSIS
What are you noticing?
Choose the closest match and we’ll guide you to a solution.